I turn complex systems into experiences people actually enjoy using. At Verizon, I introduced passkeys to the website and drove sign-in success from 51% to 99%. The results secured additional funding to expand passkey promotion across the product — moving from self-discovery to something we could actively put in front of users.

Before Verizon, I was the sole designer at Trade Coffee, where a customer research insight led to a curated collections concept that shipped after I left. That's the kind of work I'm proud of — ideas strong enough to outlast a project.

I lead from the front. I'm at my best when I'm close to strategy, mentoring other designers, and solving problems that actually matter to people.